Contact Us
We're here to help with your biosecurity import requirements and permit applications.
Frequently Asked Questions
Standard import permit applications typically take 7-14 working days to process. Complex applications may take longer, depending on the nature of the items being imported and the country of origin. For urgent requests, please contact our office directly.
Required documents typically include: phytosanitary/health certificate from the origin country, commercial invoice, packing list, and bill of lading/airway bill. Specific requirements vary depending on the product and country of origin. Please check our import requirements section for detailed information.
You can check your application status by logging into your account and viewing the dashboard or applications page. Alternatively, you can contact our customer service team with your application reference number.
If your application is rejected, you will receive a notification explaining the reasons. You may address the issues and resubmit your application, or contact our office for further guidance. Some products may be prohibited from importation due to biosecurity risks.